Patient Rights & Responsibilities

Your rights

• Considerate, respectful care regardless of background, free from discrimination.
• Clear information about your diagnosis, treatment options, and likely outcomes.
• To give or withhold informed consent before any procedure.
• Privacy and confidentiality of your medical information.
• To seek a second opinion and to access your medical records.
• To know the estimated cost of your care and to receive an itemised bill.
• To raise a complaint and have it addressed promptly.

Your responsibilities

• Provide accurate and complete information about your health.
• Follow the agreed care plan and ask questions when unsure.
• Treat staff and other patients with courtesy and respect.
• Keep your appointments or let us know in advance if you cannot.
• Meet your financial obligations for the care you receive.

Raising a concern

If something is not right, please speak to any member of staff, or contact our patient relations team at care@manipalrwanda.rw. We treat every concern seriously and confidentially.