Privacy Policy

Manipal Hospitals Rwanda is committed to protecting the privacy and confidentiality of every patient and website visitor. This policy explains what information we collect, how we use it, and the choices you have.

Last updated 8 June 2026

Information we collect

We collect information you provide directly, such as your name, contact details, and the reason for your visit when you request an appointment or contact us. With your care, we also hold clinical information needed to treat you.

We collect limited technical information automatically, such as your device type and pages visited, to keep the site secure and improve it.

How we use your information

  • To schedule, confirm, and follow up on appointments.
  • To provide and coordinate clinical care across our hospitals.
  • To respond to your enquiries and send service updates you request.
  • To meet legal, regulatory, and accreditation obligations.

Sharing and disclosure

We do not sell your personal information. We share it only with clinicians involved in your care, with service providers acting on our behalf under confidentiality obligations, or where required by law.

Data security

We apply administrative, technical, and physical safeguards designed to protect your information. Access to clinical records is restricted to authorised staff on a need-to-know basis.

Your rights

Subject to applicable Rwandan law, you may request access to the personal information we hold about you, ask us to correct inaccuracies, or raise a concern about how your data is handled. Contact us using the details below.

Cookies

Our website uses essential cookies to function and optional analytics cookies to understand usage. You can control cookies through your browser settings.

Contact us

For any privacy question, email privacy@manipalrwanda.rw or call +250 788 000 000.

Questions about this page? Email legal@manipalrwanda.rw or call +250 788 000 000.